ARRIVAL AND DEPARTURE

• What are the check-in and check-out times?

  • Check-in starts at 3:00 PM.

  • Check-out is until 11:00 AM.

• Is the reception open 24/7?

  • In our hotels, the reception is open 24/7.

  • In our aparthotels, the reception is open from 8:00 AM to 8:00 PM daily, with a staff member always available on-site for emergencies.

• Can I arrive early or check out late?

  • If you arrive before 3:00 PM, you can store your luggage for free at the reception or request an Early Check-In (subject to availability and additional fees).

  • To extend your stay in the room, a Late Check-Out is available (subject to availability and additional fees).

• Do you have luggage storage?

  Yes, we offer free luggage storage. You can leave your bags after check-out or before your room is ready.

• Can I take a shower before or after my stay?

  Hôtel de France and Hôtel du Centre provide a courtesy shower. Guests can use it to freshen up before check-in or after check-out.

ROOMS

• Can I smoke in my room?

  • All our rooms and indoor common areas are non-smoking and equipped with smoke detectors.

  • Some rooms and apartments have a balcony or terrace where smoking is allowed.

• I forgot my shampoo. Do you provide essential toiletries?

  Yes! All our accommodations are equipped with Galimard cosmetic products, from Grasse, the perfume capital and UNESCO World Heritage site.

• Are the rooms heated and air-conditioned?

  Yes, all rooms and apartments have individual air-conditioning and heating for optimal comfort throughout the year.

• Can I eat in my room?

  • Yes! In our aparthotels, you can even cook thanks to the fully equipped kitchenettes.

  • Breakfast can be taken to your room at no extra charge.

  • Ordering via UberEats, Deliveroo, or other delivery services is allowed. Our reception team can provide recommendations.

• Do you have twin rooms / twin beds?

  • Yes, please inform the reception in advance to arrange this setup.

• Can you provide a baby cot in my room?
  • Yes, upon request at the reception, we provide a baby cot, high chair, and baby bathtub.
  • This service is free for any direct booking on our website, and you can enjoy 10% off family rooms, as well as a complimentary baby cot and children’s breakfast with the code FAMILLE.
• Do I need to clean the apartment before leaving?

  • In our hotels, cleaning is included.

  • In our aparthotels, cleaning is included and available on request. Please just leave the kitchen clean before departure.

• Is there a minibar in the rooms?

  • Even better! All our rooms and apartments are equipped with mini-fridges, ideal for storing food.

  • Drinks and snacks are also available 24/7 at the reception or in our honesty bar.

• Do you have family rooms?
  • Although we do not have connecting rooms, we do our best to place you on the same floor or close to your family.
  • Enjoy 10% off family rooms, as well as a complimentary baby cot and children’s breakfast with the code FAMILLE.
• Do you have rooms or apartments with sea view?

  • No, our properties do not have sea views.

  • Walking distances to the sea and the Promenade des Anglais:

    • Hôtel de France: 2 min

    • AMMI Nice Massena: 6 min

    • AMMI Nice Lafayette: 8 min

    • AMMI Vieux Nice: 10 min

    • Hôtel du Centre: 15 min

• Is Wi-Fi free ?

  Yes, Wi-Fi is free in all rooms, apartments, and common areas.

• How are your balconies and terraces?

  • Balconies and terraces are equipped with garden furniture (table + 2 chairs) and allow smoking outside.

  • Upon request, upgrades with balcony or terrace are available (for an additional fee).

• Do all aparthotel apartments have a kitchen?

  Yes! All our studios and apartments feature a functional kitchenette:

  • Cooking plates, refrigerator, sink

  • Microwave, kettle, coffee machine

  • Dishes and utensils for simple cooking

• What amenities are in your rooms?

  In our hotel rooms, we prioritize your rest above all with premium 160x200 bedding, which can be configured as two twin beds upon request. Each space is an air-conditioned and perfectly soundproofed bubble of serenity, equipped with a Smart TV with integrated Netflix. For your daily comfort, you have a Nespresso machine with complimentary coffee and tea, as well as a safe depending on the chosen category. Finally, you will find in your bathroom the artisanal skincare products from Maison Galimard, a historic perfumer from the Grasse region.

• What amenities are in your apartments?

  Our apartments and studios are designed to offer you total autonomy in the heart of Nice, with all the comfort of a hotel service. In addition to modular bedding and extra sleeping options like sofa beds for families, each unit features an ultra-functional kitchenette fully equipped for preparing your meals. You will enjoy air conditioning, a Smart TV with Netflix, and a Nespresso machine with complimentary capsules. To perfect your experience, we provide local Galimard skincare products and, depending on the size, some of our apartments also include a dishwasher and a safe.

RESERVATION

• Is breakfast included in the room rate ?

  • Breakfast inclusion depends on the rate selected during booking.

  • You can add breakfast at any time via our website or by contacting the reception.

• I have reduced mobility. Do you have accessible rooms (PMR)?

  • We have 2 PMR-accessible rooms at Hôtel de France. Unfortunately, our other properties cannot accommodate guests with reduced mobility.

  • All our establishments are equipped, and our staff is trained to assist visually or hearing-impaired guests, including:

    • Remote controls with large numbers

    • Bright alarm clocks

    • Grab bars in certain bathrooms

  • For any specific requests, please contact the reception before your arrival.

• Do you accept pets?

  Dogs and cats under 10 kg are welcome in all our properties, except at AMMI Nice Lafayette. We are also proud to note that Aparthotel AMMI Nice Massena and Aparthotel AMMI Vieux Nice are officially certified "Pet Friendly Nice Côte d'Azur".

  • Supplement: Minimum €10 per night, depending on the property.

  • Deposit: €150, refundable after room inspection.

  Rules to follow:

  • Keep your pet on a leash or in a carrier.

  • Do not leave your pet unattended in the room.

  • Avoid excessive noise or aggressive behavior.

  • Any damage caused by the pet may result in additional fees.

  Bowls are available free of charge upon request.

• What payment methods are accepted?

  • We accept the following payment methods:

    • Cash (no bills over €100)

    • Credit cards: Visa, MasterCard, Maestro, Amex

    • Chèques vacances (paper or electronic; only for direct bookings)

  ❌ We do not accept bank checks.

ACCESS

• How do I get from Nice Airport to the hotel?

  Our properties are located in the center of Nice, easily accessible by several means:

  1. By tram

  • Tram Line 2 (direction Port Lympia), get off at the nearest stop and walk a few minutes.

  • Tickets:

    • At the airport kiosk: €10 round trip + €2 deposit for the rechargeable card

    • Using the Ligne d’Azur Tickets app: standard fare €1.70 per trip (2 trips = €3.40 per person)

    • Android: no deposit needed when loading the ticket on your phone

    • Apple: €2 deposit for the rechargeable card, refundable

  2. By private shuttle / airport transfer

  • A private driver will meet you at your terminal with a name sign.

  • Booking is available in advance through reception.

  • Enjoy a scenic ride along the Promenade des Anglais with views of the Bay of Angels.

  3. By electric bike

  • Easily rented via the Uber app, priced between €3 and €10 depending on distance.

  • A bike lane along the Promenade des Anglais makes for a safe and eco-friendly ride.

• Can I book a shuttle/transfer from the airport ?

  • Yes! We offer a private shuttle service with driver.

  • Booking is available in advance via reception.

• How do I get there by car?

  • From the East: Exit 50 – Promenade des Anglais (Nice Centre)

  • From the West: Exit 54

  • None of our properties have private parking, but we have partnerships with nearby public parking lots.

  • Reception can help you reserve at a preferential rate and explain access and exit procedures.

  • Tip: park briefly in double-file to drop off luggage, then move to the reserved parking.

• Do you have parking?

  • No private parking on site, but we partner with public parking lots nearby.

  • Reserve through reception for discounted rates compared to public pricing.

• Where can I find an electric car charging station?

  • Electric vehicle charging stations are available throughout central Nice, near our hotels.

  • Reception can guide you to the nearest station for your property.

• What are the eco-friendly transport options in Nice?

  • Ligne d’Azur public transport: some tram and bus lines are electric.

  • Electric bikes: available via Lime and Pony apps.

  • Electric scooters: available via the Yego app.

  • These options allow you to explore Nice practically and sustainably.

CONCIERGERIE

• Can you book a restaurant for me ?

  • Our team knows the best gastronomic addresses in Nice and can make reservations for you.

  • Tip: book in advance, especially during high season, as restaurants fill up quickly.

• Can you book a guided tour for me ?

  • We can organize guided tours with our local partners.

  • To secure your spot, it is recommended to book in advance.

• Can I order food to my room or apartment?

  • Yes! Orders via UberEats, Deliveroo, and other delivery services are allowed.

  • Our reception team can recommend the best local restaurants in Nice for delivery directly to your accommodation.

• Can you help me surprise my partner upon arrival in the room?
  • Yes! We offer personalized in-room experiences: romantic for couples, birthday celebrations, or a local Nice-themed ambiance.
  • Contact the reception to arrange your surprise upon arrival.
  • Enjoy 10% off your couples’ stay and a complimentary in-room breakfast with the code LOVEINNICE!
• Can I borrow a towel for the beach?

  • Yes, beach towels are available for rent.

  • Ask at the reception of your property to use this service.

• Do you have a private beach ?

  • Our hotels and aparthotels do not have a private beach, but we partner with Blue Beach.

  • Enjoy a day at the beach with sunbed, mattress, parasol, and towel included at a preferential rate by booking through reception.

AMMI HOTELS

• AMMI? Why this name?

  • At AMMI Hotels, we welcome you like an AMMI, because we “M” you a lot!

  • Modern and friendly, AMMI Hotels is an independent group of 5 properties: boutique hotels and mid-range aparthotels located in central Nice, renowned for high customer satisfaction.

  • Our hotels and aparthotels offer modern and comfortable amenities:

    • High-quality bedding

    • Nespresso machines

    • Showers with Galimard products (local brand)

    • Fast, free Wi-Fi

    • Communication via WhatsApp and social media

    • USB outlets and connectivity for modern travelers in almost all rooms

  • Enjoy a warm, friendly welcome and a team available 24/7 to provide personalized advice and services.

• Can I benefit from discounts within the group?

  • All our guests receive 10% off at HUG Café, our coffee shop at 2 Rue de Suisse, Jean Médecin district.

  • We reward loyalty:

    • 12% off from the second stay for returning guests and their referred friends or family.

  • These offers are available for direct bookings on our website.

• Are you hiring? Who can I send my application to?

  • We would love to welcome you to the AMMI team!

  • Send your CV and cover letter to: bonjour@ammihotels.com

  • Open positions include: reception, concierge, housekeeping, food & beverage, and hotel management.

• How do you contribute to sustainable development?

  • We love Nice and the Côte d’Azur and aim to preserve our environment.

  • Our eco-friendly initiatives include:

    • Distribution of reusable water bottles and bags

    • Use of eco-friendly laundry detergents

    • Locally sourced welcome products and breakfast items

    • 100% LED lighting and energy-efficient equipment

    • Water-saving devices in bathrooms

    • Double-glazed windows and thermal insulation for energy efficiency