ARRIVAL AND DEPARTURE

• What are the check-in and check-out times?

  • Check-in starts at 3:00 PM.

  • Check-out is until 11:00 AM.

• Is the reception open 24/7?

  • In our hotels, the reception is open 24/7.

  • In our aparthotels, the reception is open from 8:00 AM to 8:00 PM daily, with a staff member always available on-site for emergencies.

• Can I arrive early or check out late?

  • If you arrive before 3:00 PM, you can store your luggage for free at the reception or request an Early Check-In (subject to availability and additional fees).

  • To extend your stay in the room, a Late Check-Out is available (subject to availability and additional fees).

• Do you have luggage storage?

  Yes, we offer free luggage storage. You can leave your bags after check-out or before your room is ready.

• Can I take a shower before or after my stay?

  Hôtel de France and Hôtel du Centre provide a courtesy shower. Guests can use it to freshen up before check-in or after check-out.

ROOMS

• Can I smoke in my room?

  • All our rooms and indoor common areas are non-smoking and equipped with smoke detectors.

  • Some rooms and apartments have a balcony or terrace where smoking is allowed.

• I forgot my shampoo. Do you provide essential toiletries?

  Yes! All our accommodations are equipped with Galimard cosmetic products, from Grasse, the perfume capital and UNESCO World Heritage site.

• Are the rooms heated and air-conditioned?

  Yes, all rooms and apartments have individual air-conditioning and heating for optimal comfort throughout the year.

• Can I eat in my room?

  • Yes! In our aparthotels, you can even cook thanks to the fully equipped kitchenettes.

  • Breakfast can be taken to your room at no extra charge.

  • Ordering via UberEats, Deliveroo, or other delivery services is allowed. Our reception team can provide recommendations.

• Do you have twin rooms / twin beds?

  • Yes, please inform the reception in advance to arrange this setup.

• Can you provide a baby cot in my room?
  • Yes, upon request at the reception, we provide a baby cot, high chair, and baby bathtub.
  • This service is free for any direct booking on our website, and you can enjoy 10% off family rooms, as well as a complimentary baby cot and children’s breakfast with the code FAMILLE.
• Do I need to clean the apartment before leaving?

  • In our hotels, cleaning is included.

  • In our aparthotels, cleaning is included and available on request. Please just leave the kitchen clean before departure.

• Is there a minibar in the rooms?

  • Even better! All our rooms and apartments are equipped with mini-fridges, ideal for storing food.

  • Drinks and snacks are also available 24/7 at the reception or in our honesty bar.

• Do you have family rooms?
  • Although we do not have connecting rooms, we do our best to place you on the same floor or close to your family.
  • Enjoy 10% off family rooms, as well as a complimentary baby cot and children’s breakfast with the code FAMILLE.
• Do you have rooms or apartments with sea view?

  • No, our properties do not have sea views.

  • Walking distances to the sea and the Promenade des Anglais:

    • Hôtel de France: 2 min

    • AMMI Nice Massena: 6 min

    • AMMI Nice Lafayette: 8 min

    • AMMI Vieux Nice: 10 min

    • Hôtel du Centre: 15 min

• Is Wi-Fi free ?

  Yes, Wi-Fi is free in all rooms, apartments, and common areas.

• How are your balconies and terraces?

  • Balconies and terraces are equipped with garden furniture (table + 2 chairs) and allow smoking outside.

  • Upon request, upgrades with balcony or terrace are available (for an additional fee).

• Do all aparthotel apartments have a kitchen?

  Yes! All our studios and apartments feature a functional kitchenette:

  • Cooking plates, refrigerator, sink

  • Microwave, kettle, coffee machine

  • Dishes and utensils for simple cooking

RESERVATION

• Is breakfast included in the room rate ?

  • Breakfast inclusion depends on the rate selected during booking.

  • You can add breakfast at any time via our website or by contacting the reception.

• I have reduced mobility. Do you have accessible rooms (PMR)?

  • We have 2 PMR-accessible rooms at Hôtel de France. Unfortunately, our other properties cannot accommodate guests with reduced mobility.

  • All our establishments are equipped, and our staff is trained to assist visually or hearing-impaired guests, including:

    • Remote controls with large numbers

    • Bright alarm clocks

    • Grab bars in certain bathrooms

  • For any specific requests, please contact the reception before your arrival.

• Do you accept pets?

  • Dogs and cats under 10 kg are welcome in all our properties, except AMMI Nice Lafayette.

  • Additional fee: minimum €10 per night, depending on the property.

  • Deposit: €150, refundable after inspection.

  • Rules to follow:

    • Keep your pet on a leash or in a carrier

    • Do not leave pets unattended in the room

    • Avoid excessive noise or aggressive behavior

    • Any damage caused by pets may incur additional charges

  • Food bowls are available free of charge upon request.

• What payment methods are accepted?

  • We accept the following payment methods:

    • Cash (no bills over €100)

    • Credit cards: Visa, MasterCard, Maestro, Amex

    • Chèques vacances (paper or electronic; only for direct bookings)

  ❌ We do not accept bank checks.

ACCESS

• How do I get from Nice Airport to the hotel?

  Our properties are located in the center of Nice, easily accessible by several means:

  1. By tram

  • Tram Line 2 (direction Port Lympia), get off at the nearest stop and walk a few minutes.

  • Tickets:

    • At the airport kiosk: €10 round trip + €2 deposit for the rechargeable card

    • Using the Ligne d’Azur Tickets app: standard fare €1.70 per trip (2 trips = €3.40 per person)

    • Android: no deposit needed when loading the ticket on your phone

    • Apple: €2 deposit for the rechargeable card, refundable

  2. By private shuttle / airport transfer

  • A private driver will meet you at your terminal with a name sign.

  • Booking is available in advance through reception.

  • Enjoy a scenic ride along the Promenade des Anglais with views of the Bay of Angels.

  3. By electric bike

  • Easily rented via the Uber app, priced between €3 and €10 depending on distance.

  • A bike lane along the Promenade des Anglais makes for a safe and eco-friendly ride.

• Can I book a shuttle/transfer from the airport ?

  • Yes! We offer a private shuttle service with driver.

  • Booking is available in advance via reception.

• How do I get there by car?

  • From the East: Exit 50 – Promenade des Anglais (Nice Centre)

  • From the West: Exit 54

  • None of our properties have private parking, but we have partnerships with nearby public parking lots.

  • Reception can help you reserve at a preferential rate and explain access and exit procedures.

  • Tip: park briefly in double-file to drop off luggage, then move to the reserved parking.

• Do you have parking?

  • No private parking on site, but we partner with public parking lots nearby.

  • Reserve through reception for discounted rates compared to public pricing.

• Where can I find an electric car charging station?

  • Electric vehicle charging stations are available throughout central Nice, near our hotels.

  • Reception can guide you to the nearest station for your property.

• What are the eco-friendly transport options in Nice?

  • Ligne d’Azur public transport: some tram and bus lines are electric.

  • Electric bikes: available via Lime and Pony apps.

  • Electric scooters: available via the Yego app.

  • These options allow you to explore Nice practically and sustainably.

CONCIERGERIE

• Can you book a restaurant for me ?

  • Our team knows the best gastronomic addresses in Nice and can make reservations for you.

  • Tip: book in advance, especially during high season, as restaurants fill up quickly.

• Can you book a guided tour for me ?

  • We can organize guided tours with our local partners.

  • To secure your spot, it is recommended to book in advance.

• Can I order food to my room or apartment?

  • Yes! Orders via UberEats, Deliveroo, and other delivery services are allowed.

  • Our reception team can recommend the best local restaurants in Nice for delivery directly to your accommodation.

• Can you help me surprise my partner upon arrival in the room?
  • Yes! We offer personalized in-room experiences: romantic for couples, birthday celebrations, or a local Nice-themed ambiance.
  • Contact the reception to arrange your surprise upon arrival.
  • Enjoy 10% off your couples’ stay and a complimentary in-room breakfast with the code LOVEINNICE!
• Can I borrow a towel for the beach?

  • Yes, beach towels are available for rent.

  • Ask at the reception of your property to use this service.

• Do you have a private beach ?

  • Our hotels and aparthotels do not have a private beach, but we partner with Blue Beach.

  • Enjoy a day at the beach with sunbed, mattress, parasol, and towel included at a preferential rate by booking through reception.

AMMI HOTELS

• AMMI? Why this name?

  • At AMMI Hotels, we welcome you like an AMMI, because we “M” you a lot!

  • Modern and friendly, AMMI Hotels is an independent group of 5 properties: boutique hotels and mid-range aparthotels located in central Nice, renowned for high customer satisfaction.

  • Our hotels and aparthotels offer modern and comfortable amenities:

    • High-quality bedding

    • Nespresso machines

    • Spacious showers

    • Fast, free Wi-Fi

    • Communication via WhatsApp and social media

    • USB outlets and connectivity for modern travelers

  • Enjoy a warm, friendly welcome and a team available 24/7 to provide personalized advice and services.

• Can I benefit from discounts within the group?

  • All our guests receive 10% off at HUG Café, our coffee shop at 2 Rue de Suisse, Jean Médecin district.

  • We reward loyalty:

    • 12% off from the second stay for returning guests and their referred friends or family.

  • These offers are available for direct bookings on our website.

• Are you hiring? Who can I send my application to?

  • We would love to welcome you to the AMMI team!

  • Send your CV and cover letter to: bonjour@ammihotels.com

  • Open positions include: reception, concierge, housekeeping, food & beverage, and hotel management.

• How do you contribute to sustainable development?

  • We love Nice and the Côte d’Azur and aim to preserve our environment.

  • Our eco-friendly initiatives include:

    • Distribution of reusable water bottles and bags

    • Use of eco-friendly laundry detergents

    • Locally sourced welcome products and breakfast items

    • 100% LED lighting and energy-efficient equipment

    • Water-saving devices in bathrooms

    • Double-glazed windows and thermal insulation for energy efficiency